D3 Pro T5 12% 1150mm - 54w
Very timely with good helpful advice
I bought this item, and it arrived quite poorly packaged. Upon opening, it looked to be okay, until I tried using it. I didn't work at all. I've tried it on two different ballast units, which are both in good working order, but it would not work. I am unable to return the item currently, as I have had to go away for a week and a half, and upon telling the customer service team about this (who seemed a little rude in previous emails), received no further reply. Thus, I am stuck with an unusable bulb and I'm £17 out of pocket, with no way to recuperate my loss.