Internet Reptile
Help with orders, products and your account. Choose the option below that matches your enquiry.
Monday–Friday
Usually a same-working-day reply; at busy times,
normally the next working day.
Reply to your confirmation or dispatch email. This includes your order details and reaches the same support team.
Search for Internet Reptile or your IR order number.
Tell us what you need help with.
Your enquiry goes directly to customer support.
Can’t find it? Check junk or spam, or email support with your order number.
Check order status and available delivery updates.
View my ordersOpen an eligible return from the relevant order.
Open my ordersFind information about previous purchases.
View order historyRead about services, timescales and couriers.
View delivery informationEmail our customer support team.
support@internetreptile.comStore enquiries only. The shop team cannot investigate online orders or customer-service cases.
Call 0115 8377 877