Customer Support

Need help with an order, product or account? We're here to help.

Popular Self-Service Options

📦 Track My Order

View the latest status of your order and delivery updates.

View My Orders →

📄 Download Invoice

Access invoices and order information for previous purchases.

Go to Order History →

🚚 Delivery Information

View delivery services, timescales and courier information.

View Shipping Policy →

↩️ Returns & Refunds

View our returns, cancellation and refund information.

View Returns Policy →

Contact our support team
Simply click the green help button in the bottom-right corner of any page on our website to send us a message. Our customer service team is available Monday to Friday, 10:00am to 4:00pm, and we aim to respond the same or next working day.

Before contacting us about your order
The latest status of your order can be viewed at any time in your account. For delivery services and estimated delivery timescales, please see our Shipping Policy.

Other Ways to Contact Us

📧 Email Support

If you've already received an email from us, simply reply to that email and your message will be added to your existing support ticket.

For new enquiries, please use the website contact form via the green help button.

📞 Shop Telephone

0115 8377 877

Please note that our shop team cannot assist with online order enquiries.

📍 Postal Address

Unit 10 Quayside Court
Road 2, Colwick
Nottingham
NG4 2SR

👍 Follow Internet Reptile

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Our support team aims to respond to all enquiries as quickly as possible. During busy periods, response times may be slightly longer, but every message will receive a reply.