Buy Online - Collect in Store
The safety of our staff remains absolutely paramount so our store will continue to remain closed for browsing, shopping and public entry until further notice.
We can however offer a contactless click and collect service where you can order online and collect from our store.
Please read below for how this works and the timescales involved in processing orders.
Contactless Click & Collect
- Shop as normal on our website adding all the items you want to your shopping cart
- Use our store address and postcode for the shipping address
- Internet Reptile, 10 Clarke Road, Nottingham, NG2 3JJ
- As long as you have used the address above the delivery details will be replaced with a FREE collect in store option.
- Pay and checkout as normal
- Our team will prepare your order - remember some items are delivered to us by our breeders/suppliers so allow 1 working day for the preparation of all orders (see table below)
- When your order is ready the status will changed to DESPATCHED this means that it has completed on our system.
- Once marked as despatched you can collect the order during our warehouse opening times which are Monday to Friday 9am until 4pm.
- PLEASE NOTE THAT WHILST WE DO NOT HAVE A SPECIFIC TIME LIMIT FOR YOU TO COLLECT YOUR ORDER, IF YOU ARE ORDING LIVEFOOD THIS IS ORDERED SPECIALLY FOR YOU AND ONCE IT DOES ARRIVE IT MAY HAVE A LIMITED LIFESPAN. WHILST WE CHECK ORDERS ON ARRIVAL TO US AND MOST LIVEFOOD ORDERS WILL BE FINE EVEN AFTER A DAY OR SO IT IS IMPORTANT TO COLLECT PROMPTLY TO ENSURE YOUR LIVEFOOD IS AT ITS BEST, ESPECIALLY WITH MORE DELICATE SPECIES AND SIZES SUCH AS MICRO CRICKETS. WE WILL NOT ISSUE REPLACEMENTS OR REFUNDS IF THERE ARE ISSUES DUE TO A DELAY IN COLLECTING.
Please kindly note that at this time we will not be able to take payments, change orders or spend any time speaking to customers on site.
It is absolutely critical for the safety of our team that social distancing is maintained at all times. Additionally we have limited staff on site who are very busy preparing and shipping orders throughout the day - should their workload or safety be affected by the click and collect service we regret we will have to close this service.
Example order and available to collect times:
- Order by 1130am Monday - Collect after Midday Tuesday
- Order by 1130am Tuesday - Collect after Midday Wednesday
- Order by 1130am Wednesday - Collect after Midday Thursday
- Order by 1130am Thursday - Collect after Midday Friday
- Order between 1130am Thursday and 1130am Sunday - Collect after midday on Monday
We are not offering collection at the weekend at this time so please ensure you are able to collect Monday-Friday.