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At Internet Reptile we're pround to be completely upfront and transparent when it comes to all our policies and have nothing to hide. For that reason we now include all this information right here on the product pages for you to review before placing your order.
We aim to ship all orders as quickly as possible, acheiving over 90% same day despatch for orders placed by midday Monday to Friday, even during the coronavirus pandemic. Orders not despatched same day are despatched within 1-2 days.
Orders containing frozen food cost £9.99 for delivery regardless of value or total cost.
We offer FREE delivery on all other orders that total £60 or more.
Delivery for other orders under £60 are charged by weight: Packets £3.49 (under 3.4kg). Parcels £4.99 (under 20kg). Large Parcels £7.99 (over 20kg)
Available delivery upgrades are shown at checkout
Delivery rates are valid only to standard mainland UK destinations. Whilst packets may be shipped to other UK destinations, we are not able to ship any order outside of the UK at present.
Due to automation and high order volumes we are not able to cancel orders once placed once checkout has been completed
All other items can be returned for any reason for a full refund as long as we are notified by email within 15 days of receiving your order.
Commonly asked questions regarding the order process, delivery and returns can be found here for your convenience.
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