Coronavirus Updates

Coronavirus Updates

 We're open as normal for online orders and online customer support

(our retail store and phone lines are closed).

Whilst order volumes are extremely high right now we are putting in place a number of measures to ensure that we can continue to manage this efficiently and effectively.  This has resulted in some of the best lead times for orders which typically are still arriving within 1-4 working days (depending on the day of ordering and localised delivery changes).

FROZEN FOOD ORDERS ARE STILL GUARANTEED TO ARRIVE FROZEN SUBJECT TO OUR STANDARD TERMS AND CONDITIONS.

Delivery

Delivery companies are doing extremely well keeping up with increased demand but it should be noted that staff shortages can effect any part of the delivery network at any time, whilst the majority of regions are experiencing delivery as normal please allow an extra day or so to account for the dynamic situation.

Despatch

Our products are sent from multiple warehouse and despatch locations, we are aiming to prioritise essential order items and have been generally working only day behind our normal despatch times.  We are finding delays are longest at the start of the week and gradually become less as the week progresses. 

 Returns

Our return periods remain the same as normal but we cannot currently offer specific timescales in which we can process returned goods due to our customer service staff being based off site.  Please help us by only ordering items that are essential and minimising unnecessary orders or returns at this time.  We will of course prioritise faulty/damged returns and try and deal with these via email and photos wherever possible.