All of our livefood is guaranteed to arrive in perfect condition. For the most part this happens, our breeders have some 30 years experience in packaging it just right for their journey.
However, insects can sometimes be sensitive to temperature and humidity changes during transit. If this (or indeed anything else) causes you any issue or concern, you can rest assured that we will put it right for you by either issuing a free of charge replacement or online credit voucher.
To ensure genuine customers will always be able to benefit from that promise and so we can continually provide feedback to our breeders we simply request that you
- email us a photograph showing the issue within 48 hours of you receiving your order
- do not use or dispose of the insects until your claim has been confirmed... just incase our breeders ask us for any more information
Our livefood guarantee only applies if you are available to take delivery of the parcel on the first attempt made by Royal Mail or our Couriers. We regret we cannot guarantee the condition of the livefood if it is returned to the depot, redelivered or left and unpackaged at a later time.