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Delivery Costs

  • Any order containing Frozen Food - £9.99

  • Any other order over £60 - FREE of charge

  • Orders under £60:
    • Small Parcels (<3kg) - £3.49
    • Medium Parcels (3-20kg) - £4.99
    • Large Parcels (20kg+) - £7.99

  • DPD Priority Tracked Delivery - £5.99 (available on selected orders weighing under 20kg - see checkout for availability)

Please note that due to the specialist nature of the goods we sell they often need to be shipped in separate boxes and on occasion may arrive with separate carriers or at different times (especially during the coronavirus pandemic). Our aim is always to package goods safely rather than squeeze them into one box.  Even if goods do not arrive together the overall arrival times will be in line with those advertised on our website.  

Despatch Times 

  • Main Warehouse (Equipment etc) - despatching 90%+ of orders same working day when ordered before midday.  
  • Live/Frozen Food - orders despatched within 2-3 working days due to high demand for livefood across the UK 

Delivery Times 

We are not able to guarantee delivery dates at this time and service types (e.g. Royal Mail Tracked 24) refer to the delivery aim of the service rather than offering a timescale or guarantee for delivery - we are now finding that most orders are arriving as expected though.  Our advice is to order early and allow for localised delays as Royal Mail and our Couriers continue to work with high volumes of parcels and do their utmost to keep everybody safe. 

Our delivery companies aim to deliverMonday-Friday only, we do not offer courier services that deliver over the weekend.  However some royal mail services do deliver on Saturdays, this should not be taken as a guarantee however. 

For a full update regarding differences in delivery due to coronavirus, please click here

Delivery Regions

If you are based anywhere within the United Kingdom and your order can be posted by Royal Mail we should be able to ship to your address.

If you are based in the Scottish Highlands or Islands, Northern Ireland or any None Mainland UK destination and we cannot post your order by Royal Mail (e.g. it goes over our size or weight threshold or needs to be delivered by courier, e.g. frozen food, we regret we cannot currently ship orders to your location)

We do not currently ship any orders outside of the United Kingdom.

Need help? Email us atsupport@internetreptile.com , click the help button (bottom right) or visit ourSupport Centre
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